I remember looking out the window of my office and saying out loud "It's such a clear day, how could someone fly into the Word Trade Center?"

When the second plane hit the second tower, I was transfixed to the TV trying to understand what just happened. 

The brave men and women on the ground and in the air responded. Welles Remy Crowther was one of many who gave the ultimate sacrifice saving others while he continued to go up into the Tower.

Today, 20 years later, the memory of that day is vivid. It started out as a clear day and ended up in a ball of anger, confusion and shock.

May we never experience that again. My heart is with all the families of those that sacrificed everything.