[Fredslist] Dan Schwartz is the Best for Customer Service

[Schwartz, Riva]

I second Dan Schwartz!!!

He gives great customer service and is very knowledgeable!

We have been using Carr with Dan as our rep for quite a while!

Riva G. Schwartz
Office Manager
Law Offices of Alan J. Schwartz, P.C.
840 Franklin Avenue
Garden City, NY 11530
516-248-6311
Fax: 516-294-2954
riva at ajslaw.com<mailto:riva at ajslaw.com>
www.ajslaw.com<http://www.ajslaw.com/>

This e-mail message (and any attachments hereto) is intended only for the use of the named recipient(s) and may contain legally privileged attorney-client information and/or confidential or proprietary information, and/or may contain attorney work product, that is exempt from disclosure under applicable law. If you have received this message in error or you are not the named recipient(s), you may not review, disseminate, distribute or copy this message (or any attachments hereto) and we request that you please immediately notify the sender by reply e-mail and delete this e-mail message and any attachments from your computer. Thank you.

From: Fredslist <fredslist-bounces at gothamnetworking.com> On Behalf Of Rona Gura via Fredslist
Sent: Tuesday, December 15, 2020 10:26 AM
To: Freds List <fredslist at gothamnetworking.com>
Subject: [Fredslist] Dan Schwartz is the Best for Customer Service

Two years ago, I changed my office copying needs to Dan Schwartz, Carr and I have been so happy ever since. Last Friday, I had a paper jam in the machine. The machine itself told me exactly what to do to clear it. I proudly took every step and cleared the paper jam. But I wasn't able to put the paper  tray back incorrectly. After finally giving up, I humbly and with some level of embarrassment (after all who can't put the paper tray in? I do it all the time when I put paper in), I emailed Dan. He responded immediately, reassured me that sometimes it happens and assured me that I should absolutely call customer service and schedule a service call.

I scheduled the service call for Monday. When I walked into my office at 9:30 am,  I was so relieved to see that the machine had already been repaired. Apparently, the repair person had been to my office at 8:15 (I obviously didn't tell the person scheduling the service call that I'm not an early morning person) and, with the consent of someone who was in the office, fixed the machine. I cannot tell you how much stress was alleviated knowing that the machine had already  been repaired.

If you're looking for great photocopy machines with impressive customer service, call Dan. You will be so happy you did.

Rona Gura
Law Offices of Rona Gura, PC
377 Oak Street
Suite 104
Garden City, New York, 11530
P (516) 539-7900
F (516) 539-1095
Ronagura at yahoo.com<mailto:Ronagura at yahoo.com>
Rona at NYfamilylegal.com<mailto:Rona at NYfamilylegal.com>

This message contains confidential information and is only intended for the individual(s) named.  If you are not the named addressee, you should not copy, disseminate or distribute this e-mail message.  Please notify the sender if you received this e-mail by mistake and please delete this e-mail from your system.  E-mail messages cannot be guaranteed to be secure or error-free as information can be intercepted, corrupted, lost or destroyed, arrive late or incomplete or contain viruses.  This sender does not accept any liability for any errors or omissions in the contents of this message which arise as a result of this e-mail transmission.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://gothamnetworking.com/pipermail/fredslist_gothamnetworking.com/attachments/20201215/e6ef413d/attachment.html>