[Fredslist] Please help! The Sears repairman broke my washer with a hammer!

[Joel Schnur]

Hey, Lynn. Howard's idea sounds great. Can u please keep Gotham informed as
to what happens? Thanks.

 

And thank you Howard for the idea.

 

From: fredslist-bounces at gothamnetworking.com
[mailto:fredslist-bounces at gothamnetworking.com] On Behalf Of Howard Lipset
Sent: Thursday, November 10, 2011 11:30 AM
To: Lynn Zambrana
Cc: Fredslist Gothamnetworking
Subject: Re: [Fredslist] Please help! The Sears repairman broke my washer
with a hammer!

 

Lynn

Here is a trick that I use for my clients and even myself.
Success ratio is almost 100%

Google the SEC Form 10K for Sears
Find the address for the corporate headquarters, usually on page 1
Find the name of the CEO, you will have to see the page in the index.

Write to the CEO and explain the problem.  Give contact info such as phone
number and email.
Mail the letter Flat Rate Priority Mail with Delivery Confirm.  costs $5.65

You won't get an answer from the CEO but you will get someone at Sears that
represents the CEO's office and gets these kind of problems solved.

Howard Lipset
Open House
Progressive Management Inc.




On Thu, Nov 10, 2011 at 9:30 AM, Lynn Zambrana <kayak148 at hotmail.com> wrote:

I could really use some Gotham Magic. I've tried everything I can think of.

 

Does anyone have any suggestions or an upper level contact at Sears who can
actually resolve this? The Sears repairman broke my washing machine
transmission with a hammer and I only wanted a plastic agitator seal
replaced because when I pulled on the agitator to reach a sock in the back
of the tub it came loose. The repairman didn't know how to fix the agitator
because he said the plastic teeth at the top were intact but it was the seal
at the bottom. He actually said "if it's the transmission they will have to
send someone out to help me because it's a two man job." Then, he hit the
metal shaft with a hammer and said it's the transmission and handed me a
bill to order the transmission which would not fix the original problem.

 

Sears said they are responsible and they will replace my machine but I was
caught between two departments. Since July the Escalation Dept tried to
resolve the issue but the Repair Dept kept blocking them. Finally, in
September, the Escalation Dept passed me off to the other dept. They said
they have no power over the repair dept and when I asked who does they would
not tell me. They said they would get back to me with my options. That was
September 12.

 

I'm off to the laundromat. Help! Any advice would be appreciated. Thanks.

 

Lynn Zambrana

Gotham Princeton

 

 

 

 

 


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-- 

Howard Lipset

www.progressivemanage.com <http://www.progressivemanage.com/> 

 

 

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