[Fredslist] Please help! The Sears repairman broke my washer with a hammer!

[Howard Lipset]

Lynn

Here is a trick that I use for my clients and even myself.
Success ratio is almost 100%

Google the SEC Form 10K for Sears
Find the address for the corporate headquarters, usually on page 1
Find the name of the CEO, you will have to see the page in the index.

Write to the CEO and explain the problem.  Give contact info such as phone
number and email.
Mail the letter Flat Rate Priority Mail with Delivery Confirm.  costs $5.65

You won't get an answer from the CEO but you will get someone at Sears that
represents the CEO's office and gets these kind of problems solved.

Howard Lipset
Open House
Progressive Management Inc.



On Thu, Nov 10, 2011 at 9:30 AM, Lynn Zambrana <kayak148 at hotmail.com> wrote:

>  I could really use some Gotham Magic. I've tried everything I can think
> of.
>
> Does anyone have any suggestions or an upper level contact at Sears who
> can actually resolve this? The Sears repairman broke my washing machine
> transmission with a hammer and I only wanted a plastic agitator seal
> replaced because when I pulled on the agitator to reach a sock in the back
> of the tub it came loose. The repairman didn't know how to fix the agitator
> because he said the plastic teeth at the top were intact but it was the
> seal at the bottom. He actually said "if it's the transmission they will
> have to send someone out to help me because it's a two man job." Then, he
> hit the metal shaft with a hammer and said it's the transmission and handed
> me a bill to order the transmission which would not fix the original
> problem.
>
> Sears said they are responsible and they will replace my machine but I was
> caught between two departments. Since July the Escalation Dept tried to
> resolve the issue but the Repair Dept kept blocking them. Finally, in
> September, the Escalation Dept passed me off to the other dept. They said
> they have no power over the repair dept and when I asked who does they
> would not tell me. They said they would get back to me with my options.
> That was September 12.
>
> I'm off to the laundromat. Help! Any advice would be appreciated. Thanks.
>
> Lynn Zambrana
> Gotham Princeton
>
>
>
>
>
>
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> Fredslist at gothamnetworking.com
>



-- 
Howard Lipset
www.progressivemanage.com
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