[Fredslist] Please help! The Sears repairman broke my washer with a hammer!

[ritasue at ritasue.com]

For the future, we did this after being riped off 2x for $400 each time a repairman came to fix out ice crusher and the electric switch to turn on the oven.

Look up the part on internet.  Buy it. Print out the instruction sheet on the internet that explains gorey details of take out old and put in new. Disconnect power.  Get screw driver, pliers and wrench. Follow instructions which any 6 year old can do, take out old, replace with new part, and fix it yourself.

Cost-whatever the part costs which is less than $100 in most cases.

Most repairs to appliances etc., are done by services that are contracted out, but maybe Sears is different. This whole area is ripe for rip-offs. It is very sad.

Good luck.

RS
RitaSue Siegel | President | IDSA, AIGA, DMI, AIA |
RitaSue Siegel Resources | ritasue at ritasue.com
PO Box 845 | NY 10150 | mobile 917 806 3947 |
Skype RitaSueSiegel | Free | Getting a Design Job | http://www.ritasue.com/downloads/Get_a_Design_Job_2008.pdf
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________________________________
From: Amparo Connors [Amparo at alliedpersonnel.com]
Sent: Thursday, November 10, 2011 6:27 PM
To: 'Joel Schnur'; 'Howard Lipset'; 'Lynn Zambrana'
Cc: 'Fredslist Gothamnetworking'
Subject: RE: [Fredslist] Please help! The Sears repairman broke my washer with a hammer!

I too liked Howard’s idea and am keeping it for future reference should I ever have  such a corporate tussle…

Lynn, all I can say is “looks like I won’t shop Sears for appliances!” feel free to add this comment and my name to your letter to the CEO.

Good luck & do keep us posted.

Amparo M Connors, President
Allied Personnel Services, Inc., Green Staff NY
NY City & State Certified M/WBE
718.261.7979  ~  516.622.2305  ~  212.451.0235
amparo at alliedpersonnel.com<mailto:amparo at alliedpersonnel.com>
www.alliedpersonnel.com<http://www.alliedpersonnel.com>


From: Joel Schnur [mailto:joel at schnurassociates.com]
Sent: Thursday, November 10, 2011 1:03 PM
To: 'Howard Lipset'; 'Lynn Zambrana'
Cc: 'Fredslist Gothamnetworking'
Subject: RE: [Fredslist] Please help! The Sears repairman broke my washer with a hammer!

Hey, Lynn. Howard’s idea sounds great. Can u please keep Gotham informed as to what happens? Thanks.

And thank you Howard for the idea.

From: fredslist-bounces at gothamnetworking.com [mailto:fredslist-bounces at gothamnetworking.com] On Behalf Of Howard Lipset
Sent: Thursday, November 10, 2011 11:30 AM
To: Lynn Zambrana
Cc: Fredslist Gothamnetworking
Subject: Re: [Fredslist] Please help! The Sears repairman broke my washer with a hammer!

Lynn

Here is a trick that I use for my clients and even myself.
Success ratio is almost 100%

Google the SEC Form 10K for Sears
Find the address for the corporate headquarters, usually on page 1
Find the name of the CEO, you will have to see the page in the index.

Write to the CEO and explain the problem.  Give contact info such as phone number and email.
Mail the letter Flat Rate Priority Mail with Delivery Confirm.  costs $5.65

You won't get an answer from the CEO but you will get someone at Sears that represents the CEO's office and gets these kind of problems solved.

Howard Lipset
Open House
Progressive Management Inc.

On Thu, Nov 10, 2011 at 9:30 AM, Lynn Zambrana <kayak148 at hotmail.com<mailto:kayak148 at hotmail.com>> wrote:
I could really use some Gotham Magic. I've tried everything I can think of.

Does anyone have any suggestions or an upper level contact at Sears who can actually resolve this? The Sears repairman broke my washing machine transmission with a hammer and I only wanted a plastic agitator seal replaced because when I pulled on the agitator to reach a sock in the back of the tub it came loose. The repairman didn't know how to fix the agitator because he said the plastic teeth at the top were intact but it was the seal at the bottom. He actually said "if it's the transmission they will have to send someone out to help me because it's a two man job." Then, he hit the metal shaft with a hammer and said it's the transmission and handed me a bill to order the transmission which would not fix the original problem.

Sears said they are responsible and they will replace my machine but I was caught between two departments. Since July the Escalation Dept tried to resolve the issue but the Repair Dept kept blocking them. Finally, in September, the Escalation Dept passed me off to the other dept. They said they have no power over the repair dept and when I asked who does they would not tell me. They said they would get back to me with my options. That was September 12.

I'm off to the laundromat. Help! Any advice would be appreciated. Thanks.

Lynn Zambrana
Gotham Princeton






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Howard Lipset
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