[Fredslist] Customer Service Representative position available

[Randi Busse]

I am posting this job request for a client.  Please have all interested
candidates send their resume to:

info at workdevgroup.com

 

Thanks.

Randi

 

 

Customer Service Representative/Dispatcher

 

We are looking to add energized new team members to help take our company to
the next level.  As a Customer Service Representative/Dispatcher, you will
spend a good part of your day on the phone speaking to our existing
customers, prospective customers and technicians in the field. Please have a
positive attitude, a smile in your voice and a willingness to help as we
pride ourselves on the service we provide to our customers. 

 

In this position, you will resolve customer service issues/questions in a
timely and professional manner to enhance customer satisfaction and increase
retention.  Additionally, you will spend a good part of your day scheduling
service calls, reviewing and optimizing routes and dispatching work to
drivers.

 

Essential duties and responsibilities include but are not limited to:

-          A minimum of two years office/customer service experience is
required, dispatch experience is preferred

-          Responsible for customer retention

-          Dispatch work to technicians in field 

-          Assist in calling customers to confirm scheduled service

-          Review and optimize routes 

-          Report cancelled services to management

-          Maintain customer database

-          Provide timely answers/solutions to customer inquiries and
problems

-          Communicate with other departments/staff members to maintain
route efficiency and a high level of customer service

-          Communicate with drivers in field

-          Update schedules

-          Maintain handheld technology 

 

Our compensation package is extremely competitive. 

We are located in Nassau County.  EOE.

Spanish speaking bi-lingual applicants are encouraged to apply.

E-mail your resume and cover letter to:  info at workdevgroup.com

 

 

Randi Busse

Workforce Development Group, Inc.

Customer Service Training & Coaching

Partnering with you to turn your customers into raving fans! 

www.workdevgroup.com

randi at workdevgroup.com

Tel:  631-598-5598 

Fax: 631-598-1988

 

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