[Fredslist] Re: I sent a complaint email to T-Mobile as well
Anne Bonfiglio
abonfiglio at psapartnership.org
Mon Mar 24 18:26:49 EDT 2008
I am a customer of T-Mobile and sent a complaint note to
mediarelations as did Norman. Hope it helps.
Anne Bonfiglio
Partnership for Student Advancement
www.psapartnership.org
Quoting Norman Spizz <nspizz at spnmusic.com>:
> I emailed a letter to mediarelations at t-mobile.com. A barrage of emails
> may help. Also if anyone knows a newswriter that can get it in the
> papers, that always helps.
>
>
>
> Jack Halpern wrote:
>> Dear Fellow Gothamites:
>>
>> This is a horrible story. Let us do everything that we can to
>> support Lisa. I've sent off my letter. This can happen to any of
>> us. Happy Easter to those who are celebrating today.
>>
>> Warm wishes,
>>
>> Jack
>> On Mar 22, 2008, at 3:22 PM, JanPresent at aol.com
>> <mailto:JanPresent at aol.com> wrote:
>>
>>> Hello down the network:
>>> If it is Gotham's truth that it is better to give than receive, I
>>> need you to *give.* An envelope and a stamp is all that is
>>> necessary. If anyone works for TMobile I apologize, but they have
>>> simply infuriated me.
>>> A wonderful young woman, and a gifted teacher, who left Leadership
>>> High in June to get married, Lisa Mueller Welsein, needs our
>>> help. Please read the letter I have written to the CEO of
>>> TMobile. Lisa is in Kenya, her SIM card was stolen when she went
>>> to have her cell phone repaired, and some local criminal ran up
>>> $7000 in calls. TMobile has turned a deaf ear to her, and she and
>>> Kristoffer now owe $6400, which they can ill afford, they are
>>> already up to their ears in college and grad school loans. If you
>>> read my letter you will understand it all. I am asking everyone I
>>> know to write a letter to the CEO and TMobile, snail mail,
>>> demanding that he personally take notice of the problem.
>>> If you call them, which I did, (their offices are in Bellevue,
>>> Washington,) the operator will not put you through, they will not
>>> give you an email address. I think the only thing to do is barrage
>>> this man with a slew of protest letters. Do your own version of
>>> mine, *but please do it.* This is so unfair to Lisa and Kris, they
>>> are just starting out in life, Kristoffer is working for the
>>> International Food Bank of the UN, they have student loans. It
>>> makes me very very angry. We must do something about it.
>>> I can tell you, knowing Lisa, she would do the same for any one of
>>> you. Please take a few moments of your time, address the
>>> envelope, put a stamp on it, mark it "personal and confidential"
>>> in several places and mail it. Then let me know you did it and I
>>> will love you and be grateful to you forever. I will be in your
>>> debt. This is wrong, it needs to be made right, We need to get
>>> this guy's attention. Please!!!!
>>> JP
>>> March 20, 2008
>>> Mr. Robert Dotson
>>> President and Chief Executive Officer
>>> T Mobile
>>> 12920 SE 38th Street
>>> Bellevue, WA 98006
>>> Dear Mr. Dotson:
>>> I am writing directly to you in your capacity as President and CEO
>>> of T Mobile. I need to alert you to situation which, I believe,
>>> deserves your attention, one where you have the power and
>>> authority to rectify a terrible mistake. Incidentally I am a T
>>> Mobile customer.
>>> Lisa Marie Mueller Welsein and her Danish husband Kristoffer are
>>> young friends of mine, recently married. Kristoffer is employed by
>>> the United Nations and accepted a post in Nairobi, Kenya.
>>> Kristoffer works for the International Food Bank, and Lisa, a
>>> gifted teacher is seeking employment. Below is their T Mobile
>>> information.
>>> *The name on the account it: Lisa Marie Mueller Welsien*
>>> *The phone number: 917-412-2354 (my husband's line on the account is
>>> 202-294-0302)*
>>> *Account number: 513008005*
>>> *The last four digits of my SS: 2704*
>>> They arrived in Nairobi just prior to the ethnic fighting which
>>> took place in the past few months. Lisa's phone was not working
>>> properly and she asked a local merchant to repair it. Just
>>> arrived, and in need of communication with her worried family, she
>>> was not familiar with the way things work in a third world
>>> country like Kenya, having been raised in a rural area in
>>> Massachusetts. As you are probably not surprised to learn, her
>>> SIM card was stolen by the vendor, sold to a third party who
>>> immediately ran up over $7000 in telephone calls.
>>> Please read what she wrote to me at the beginning of the year:
>>>
>>>
>>> *I am using my cell phone with a Kenyan sim card, but I thought
>>> the American
>>> sim card was in a different location. I did not find out that the man who
>>> repaired my cell phone stole my American sim card until 2 days ago. He
>>> pulled a very smooth fast one on me, and the Diplomatic Police
>>> here in Kenya
>>> are still investigating. I have a meeting scheduled with them
>>> tomorrow, and
>>> provided them with the most updated call logs that I could get
>>> from T-Mobile
>>> today (although they won't give me the logs since January 28th and since
>>> then the user has put over $2,000 on the bill).
>>>
>>> If I had known the card was stolen I would obviously have reported it, but
>>> T-Mobile's complaint with me is that I didn't report it and so I
>>> have to pay
>>> it. If I was in America, I could sue the man for the money but most people
>>> in Kenya don't make that much money (almost $7,000) in an entire year.
>>>
>>> One final thing: the reason my cell phone account wasn't canceled when I
>>> moved to Kenya two months ago is because T-Mobile would not allow us to
>>> break our contract penalty-free until we had proof of our address
>>> in Kenya.*
>>> *The final bill that T-Mobile is charging me is $6,857.14
>>> **Kristoffer and I are not looking forward to adding $6400 to our
>>> already-steep educational debt which we are paying off on one
>>> income at the moment. Sort of defeats the purpose of saving money
>>> in a developing country when you have to pay off some crook's
>>> funny business.*
>>> ** I know Lisa has "gone through channels" in Nairobi and has
>>> reached out to other individuals at TMobile to no avail. I believe
>>> it is a tragedy that an innocent young couple, who have been
>>> taken advantage of by a criminal, should be obligated to pay that
>>> debt. I think it really bad business practices that no one at
>>> TMobile has reached out to help this young couple who are doing
>>> great work for the UN. I appeal to you, as head of a company with
>>> 39,000 employees to make this problem disappear. I have no
>>> personal interest in this other than these two young people are
>>> like family to me.
>>> I look forward to a speedy response and, I hope, a resolution to
>>> this problem.
>>> Sincerely;
>>> Jane W. Present
>>> ** Jane W. Present
>>> 799 Park Avenue
>>> New York, NY 10021
>>> Phone: 212-988-7602
>>> Fax: 212-988-7315
>>> E-mail janpresent at aol.com <mailto:janpresent at aol.com>
>>>
>>>
>>>
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>>
>>
>>
>> Jack Halpern, CEO
>> My Elder Advocate
>> jhalpern at myelderadvocate.com <mailto:jhalpern at myelderadvocate.com>
>>
>> www.myelderadvocate.com
>> www.myelderadvocateBLOG.com <www.myelderadvocateblog.com>
>> www.myelderadvocateLTCI.com <www.myelderadvocateltci.com>
>>
>> 212-945-7550
>>
>>
>>
>>
>>
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