[Fredslist] Please helep me "nail" T Mobile - all it takes is a stamp and an envelope

Sat Mar 22 15:22:00 EDT 2008

Hello down the network:

If it is Gotham's truth that it is better to give than receive, I need you  
to give. An envelope and a stamp is all that is necessary. If  anyone works for 
TMobile I apologize, but they have simply infuriated me.

A wonderful young woman, and a gifted teacher, who left Leadership  High in 
June to get married, Lisa Mueller Welsein, needs our help. Please read  the 
letter I have written to the CEO of TMobile. Lisa is in Kenya, her SIM card  was 
stolen when she went to have her cell phone repaired, and some local  criminal 
ran up $7000 in calls. TMobile has turned a deaf ear to her, and she  and 
Kristoffer now owe $6400, which they can ill afford, they are already up to  
their ears in college and grad school loans. If you read my letter you will  
understand it all. I am asking everyone I know to write a letter to the CEO  and 
TMobile, snail mail, demanding that he personally take notice of the  problem.

If you call them, which I did, (their offices are in Bellevue, Washington,)  
the operator will not put you through, they will not give you an email 
address.  I think the only thing to do is barrage this man with a slew of protest 
letters.  Do your own version of mine, but please do it. This is so  unfair to 
Lisa and Kris, they are just starting out in life, Kristoffer is  working for 
the International Food Bank of the UN, they have student loans.  It makes me 
very very angry. We must do something about it.

I can tell you, knowing Lisa, she would do the same for any one of you.  
Please take a few moments of your time, address the envelope, put a stamp on it,  
mark it "personal and confidential" in several places and mail it. Then let  
me know you did it and I will love you and be grateful to you forever. I will 
be  in your debt. This is wrong, it needs to be made right, We need to get this 
 guy's attention. Please!!!!

JP

March 20, 2008

Mr. Robert Dotson
President and Chief Executive Officer
T Mobile
12920 SE 38th Street
Bellevue, WA 98006

Dear Mr. Dotson:

I am writing directly to you in your capacity as President and CEO of T  
Mobile.  I need to alert you to situation which, I believe, deserves your  
attention, one where you have the power and authority to rectify a terrible  mistake. 
Incidentally I am a T Mobile customer.

Lisa Marie Mueller Welsein and her Danish husband Kristoffer are young  
friends of mine, recently married. Kristoffer is employed by the United Nations  
and accepted a post in Nairobi, Kenya. Kristoffer works for the International  
Food Bank, and Lisa, a gifted teacher is seeking employment.  Below is  their T 
Mobile information.

*The name on the account it: Lisa Marie Mueller Welsien*
*The phone  number: 917-412-2354 (my husband's line on the account  is
202-294-0302)*
*Account number: 513008005*
*The last four digits of  my SS: 2704*

They arrived in Nairobi just prior to the ethnic fighting which took  place 
in the past few months. Lisa's phone was not working properly and she  asked a 
local merchant to repair it.  Just arrived, and in need of  communication with 
her worried family, she was not familiar with the way things  work in a third 
world country like Kenya, having been raised in a rural area in  
Massachusetts. As you are probably not surprised to learn, her SIM card was  stolen by the 
vendor, sold to a third party who immediately ran up over $7000 in  telephone 
calls.

Please read what she wrote to me at the beginning of the year:

I am using my cell phone with a Kenyan sim card, but I  thought the American
sim card was in a different location.  I did not  find out that the man who
repaired my cell phone stole my American sim card  until 2 days ago.  He
pulled a very smooth fast one on me, and the  Diplomatic Police here in Kenya
are still investigating.  I have a  meeting scheduled with them tomorrow, and
provided them with the most updated  call logs that I could get from T-Mobile
today (although they won't give me  the logs since January 28th and since
then the user has put over $2,000 on  the bill).

If I had known the card was stolen I would obviously have  reported it, but
T-Mobile's complaint with me is that I didn't report it and  so I have to pay
it.  If I was in America, I could sue the man for the  money but most people
in Kenya don't make that much money (almost $7,000) in  an entire year.

One final thing: the reason my cell phone account wasn't  canceled when I
moved to Kenya two months ago is because T-Mobile would not  allow us to
break our contract penalty-free until we had proof of our address  in Kenya.

The final bill that T-Mobile is charging me is $6,857.14 Kristoffer and I are 
not looking forward to adding $6400 to our  already-steep educational debt 
which we are paying off on one income at the  moment.  Sort of defeats the 
purpose of saving money in a developing  country when you have to pay off some 
crook's funny business.

I know Lisa has "gone through channels" in Nairobi and has reached out to  
other individuals at TMobile to no avail. I believe it is a tragedy that an  
innocent young couple, who have been taken advantage of by a criminal, should be  
obligated to pay that debt.  I think it really bad business  practices that 
no one at TMobile has reached out to help this young couple  who are doing 
great work for the UN. I appeal to you, as head of a company  with 39,000 
employees to make this problem disappear. I have no personal  interest in this other 
than these two young people are like family to me. 

I look forward to a speedy response and, I hope, a resolution to this  
problem.

Sincerely;

Jane W. Present

Jane W.  Present
799 Park Avenue
New York, NY 10021
Phone: 212-988-7602
Fax:  212-988-7315
E-mail janpresent at aol.com

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