[Fredslist] Ode to Lenovo

[Raj Goel]

Gothamites,

   We've all heard stories (and experienced) shoddy tech support.

   Please allow me to share with you a *FANTASTIC* experience we had with Lenovo Thinkpad Support.

   As a rule, the only laptops I recommend and purchase are Lenovo (formerly IBM) Thinkpad T-61.

THU: a client dropped several bottles accidentally, onto the laptop.

   The screen was completely dead.
Worse, the external display would blackout within 15 minutes.

FRI:  Called Lenovo T series support (based out of Atlanta!), opened ticket.

MON: morning -  DHL pickup box arrived
Afternoon:  pulled HD out, shipped laptop back

WED morning: FULLY repaired laptop arrived.  New screen, new inverter, latest BIOS.  Perfect.

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Approx 7 years ago, I spilled coke on my new thinkpad T20.  Next day, IBM replaced all components onsite.

Since then, we have purchased 7+ thinkpads, and recommended hundreds more.

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MORAL of Story:

Buy Thinkpad T61s with extended Lenovo Support.

The tech guys/gals speak English and they know what's important: 

Great Customer Service = Loyal Customers = Lifetime revenues.


Rajesh Goel, CISSP
cell (917) 685-7731
CTO: Brainlink International, Inc.
"IT Crisis Management and Solutions"