[Fredslist] Please take this Customer Service Survey

[Adrian Miller]

Hi folks:

My friend and colleague Ernan Roman asked if I would help him with  
this. As we have all experienced the good, the bad and the ugly with  
customer service, I hope you'll take a few moments and complete the  
survey.  Thanks.
Adrian

> Hi,
> We just launched an important survey with The Huffington Post to  
> gather data regarding people’s experiences with Customer Service  
> Call Centers.
> Could you please share your experiences regarding this critical topic?
> The findings from this survey will, among other things, help  
> quantify the impact of experiences with Customer Service Call  
> Centers on three critical areas:  willingness to purchase from the  
> offending company, willingness to recommend the company and  
> perception of that company’s brand.
> These factors are the lifeblood of a company’s financial success.   
> If the research data indicates that poor customer service is  
> negatively impacting these business indicators, we can use this  
> data to compel companies to change these practices.
> Results will be published in my Huffington Post Blog.  Readers will  
> be able to use the research findings to educate companies where  
> they work regarding the financial damage they are self-inflicting  
> by cutting costs in the area of customer service.
> So please speak out and share your experiences.
> As soon as we get a good sample size, we will tabulate the data and  
> present the results in my blog.
> Thanks,
> Ernan
> PS:  To read my Huffington Post blog, please click here.
>






Adrian Miller Sales Training
516-767-9288
516-445-1135 (cell)
www.adrianmiller.com
http://www.adrianmiller.com/blog/

http://ezinearticles.com/?expert=Adrian_Miller

See my book: The Blatant Truth: 50 Ways to Sales Success" at
http://www.theblatanttruth.com/


"What if we train them and they leave? What if we don't train them  
and they stay?"




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